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We usually reply within a few business days. You can also email us at support@mymetrix.co.
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MyMetrix LLC
10030 Daybreak Gln, Parrish, FL 34219, United States
Email:support@mymetrix.co
For privacy requests, use the same email with the subject line“Napz privacy request.”
Common questions
What is Napz?
Napz is a rest-break timer and habit tracker for iPhone and Apple Watch. It helps you plan short rest sessions, wake on time, and review your routine over time. Napz is for general wellness and productivity only — not medical advice.
Which devices does Napz support?
Napz runs on iPhone and Apple Watch (coming soon to the App Store). It is not available on Android.
Do I need an iPhone for the Watch app?
A paired iPhone is recommended for syncing preferences, history, and account features. You can still start and follow naps from Apple Watch, including Wait for Sleep and haptic wake.
Can I start a nap from Apple Watch?
Yes. Start a nap on your wrist, follow the timer, and wake with a haptic alert. Optional smart wake can estimate a gentler moment in your wake window while always keeping a fixed-time fallback.
How does wait-for-sleep work?
When “Start timer when still” is on, Napz waits until you’ve been still for about five minutes before counting your planned nap time. You can skip the wait anytime with Start Now. On Watch, wear your watch or use stillness detection from the wrist.
How do wake alerts work?
Choose Sound, Vibrate, or both in Settings. Alerts can build gradually, and you can allow snooze plus an optional failsafe system alarm. Before resting, make sure notifications are allowed and check your volume, Silent mode, and Focus settings.
Will Napz wake me if the app is in the background?
Napz uses background audio and a notification fallback for wake alerts. Before resting, make sure notifications are allowed and check your volume, Silent mode, and Focus settings.
Why didn’t Focus or Do Not Disturb turn on automatically?
Apple does not allow apps to turn on Focus or Do Not Disturb for you. If you enable Silence interruptions when starting a nap, Napz can remind you to turn on a Focus mode from Control Center yourself.
What’s included in free Napz vs Premium?
Free naps include soft brown noise, core nap timers, wake alerts, and a simple History overview. Premium unlocks custom rest sound mixes (up to three layers), weekly nap schedules, and deeper History charts and trends. Apple Music and Spotify during naps are coming soon.
Why didn’t my custom rest sound mix play?
On the free plan, naps play soft brown noise even if you browsed other sounds. Custom mixes play during naps when you have Premium. You can preview mixes in Rest sounds before upgrading.
Can I preview wake sounds before a nap?
Yes. When you create a nap, use Preview under Wake sounds to hear a short sample of your selected wake method and tone. The real wake alert builds more gradually during a nap.
Does Napz read my Apple Health data?
Napz can write completed rest sessions to Apple Health only when you opt in. It is designed to request write-only Health permissions for that feature. You can review or revoke access at any time in iOS Settings.
Do I need an account?
Some features work on your device without an account, but cloud sync, history across devices, and Premium features require signing in with email and password, Sign in with Apple, or Google Sign-In.
How do I manage or cancel Premium?
Open Napz Settings and choose Manage Subscription, or open iOS Settings, tap your Apple ID, then Subscriptions. Deleting the app or your Napz account does not cancel an active App Store subscription.
How do I restore a purchase?
Open the Premium screen in Napz and choose Restore Purchases while signed in with the Apple ID used for the original purchase.
How do I delete my account and synced data?
Open Napz, go to Settings, and choose Delete Account. If you cannot access the app, email support@mymetrix.co from the address associated with your account.
Where can I read your legal policies?
Our Privacy Policy, Terms of Use, and Wellness Disclaimer are available on this website at /privacy, /terms, and /disclaimer.
Account & data
Delete your account
You can permanently delete your Napz account and synced cloud data directly in the App:
- Open Napz and go to Settings.
- Under Account, tap Delete Account.
- Confirm Delete Account and Data.
This deletes your synced nap history, preferences, and account from our cloud database. It does not automatically delete records you previously saved to Apple Health or cancel an active App Store subscription.
If you cannot access the App, emailsupport@mymetrix.cofrom the email address associated with your account. We may need to verify ownership before completing the request.
Account deletion does not automatically cancel an App Store subscription. Cancel it separately in your Apple ID subscription settings.